jeia9's Privacy Policy

When you register and use services on jeia9, we collect various types of information from you. This collection is carried out entirely for legitimate purposes and is used to improve the quality of our services.

1.1 Identity and Account Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred language and currency (BDT / Taka)
• National ID card or passport number (where applicable for KYC verification)

1.2 Financial Information

We collect payment-related information to process deposits and withdrawals. This includes transaction information related to bKash, Nagad, Rocket, or Upay accounts, and account details for bank transfers. No complete card numbers or bank PINs are stored on our servers.

1.3 Technical and Usage Information

Information collected automatically while using the website:

• IP address and device type
• Browser and operating system information
• Session duration and pages visited
• Cookie and local storage data
• Referral source (which link you used to arrive at the site)

Your collected information is used only for the following specific purposes:

• Creating, managing, and ensuring secure authentication of accounts
• Successfully processing deposit and withdrawal transactions
• Providing information about bonuses and promotions
• Monitoring account activity to ensure responsible gambling
• Preventing fraud, money laundering, and misuse
• Providing 24/7 customer support and resolving issues
• Improving service quality and user experience
• Fulfilling legal obligations

We never sell your information to advertisers or third parties. Your information is not used outside of jeia9's services.

jeia9 handles your personal information with strict confidentiality. Your information may be shared with third parties only in the following limited circumstances:

3.1 Payment Processors

The necessary information is shared with the relevant payment platforms — bKash, Nagad, Rocket, Upay, and bank transfer providers — to complete transactions. These processors follow their own privacy policies.

3.2 Gaming Software Providers

Limited technical information may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi for the purpose of operating games. This includes only account identity and session-related information.

3.3 Legal Obligations

Information may be disclosed in compliance with court orders, lawful requests from law enforcement agencies, or applicable legal processes. Such disclosures are always made within the bounds of applicable law.

3.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. In such circumstances, we will notify you in advance.

jeia9 follows internationally recognised technology and practices to protect your personal and financial information. Our security framework consists of the following elements:

• 256-bit SSL/TLS encryption used for all data transmission
• Sensitive information stored with multiple layers of encryption
• Regular security audits and vulnerability testing (Penetration Testing)
• Two-Factor Authentication support
• Automatic detection system for suspicious transactions
• Restricted employee access — only authorised staff can access data
• Server-level firewall and intrusion detection system

Although we take the highest security measures, no data transmission over the internet can be guaranteed to be 100% secure. Keeping your password confidential and changing it regularly is also important for your own security.

The jeia9 website uses cookies and similar tracking technologies. These are stored as small data files in your browser and help improve your browsing experience.

5.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security
• Functional Cookies: To remember your preferences (language, display settings)
• Analytics Cookies: To analyse site traffic and usage patterns
• Performance Cookies: To identify page loading speed and technical issues

5.2 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling cookies may limit some important features of the site, such as automatic login or saving preferences.

Your personal information is retained according to the following policy:

• Active account data: fully retained for as long as the account remains active
• Closed or inactive account data: retained for a minimum of 5 years after account closure (for legal requirements)
• Financial transaction records: for the applicable legal period (generally 7 years)
• KYC verification documents: for at least 5 years after account closure
• Cookie data: from session-based up to a maximum of 2 years, depending on the type of cookie

Once the designated retention period expires, your information is securely deleted or anonymised.

As a jeia9 user, you have the following rights:

7.1 Right to Access Data

You may request a copy of the personal information we hold about you. We will respond to this request within 30 business days.

7.2 Right to Correct Data

If your account contains incorrect or incomplete information, you may correct it. This change can be made directly from your account settings or through our support team.

7.3 Right to Delete Data

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained in cases of legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. If you send us your opt-out request by email, we will action it in a timely manner.

7.5 Data Portability

You may request your data in a structured, machine-readable format and ask for it to be transferred to another service.

jeia9 is a platform operated strictly for users aged 21 and above ("For 21+ Only"). We do not intentionally collect any personal information from minors.

If we have reason to believe that information from a minor has been collected by mistake, we will immediately take steps to delete that information and suspend the relevant account. Parents and guardians may raise any concerns about their child with our support team.

Although jeia9 primarily operates on Bangladesh Standard Time (BST, UTC+6), our servers and software providers may be located in various parts of the world. As a result, your information may be transferred internationally.

Wherever your information is processed, we ensure that the protection standards described in this Policy are maintained. For countries where equivalent data protection laws do not exist, we put contractual safeguards in place.

jeia9 reserves the right to review and update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Changing the "Last Updated" date on the policy page of the website
• Sending a notice to your registered email address (for significant changes)
• Displaying a notification message after login

If you continue to use jeia9 after a revised policy is published, you will be considered to have agreed to the new policy. We therefore encourage you to review this page regularly.

jeia9 believes that responsible gambling practices and the protection of personal information are interconnected. By analysing your gaming history and behaviour, we can identify problematic gambling tendencies and provide the necessary support.

Detailed information about setting limits, self-exclusion, and other protective tools is available on our Responsible Gaming page. Your account data is used to activate these tools, and this is done on the basis of your explicit consent.

If you believe that jeia9 has violated this Privacy Policy or that your data rights have been infringed, we ask that you first contact our support team directly.

We will provide an initial response within 7 business days of receiving a complaint and will attempt to reach a resolution within 30 business days. For complex matters, we may take additional time for further investigation — in such cases, you will be notified in a timely manner.